Privacy Policy

Effective Date: August 4, 2026

Introduction

Welcome to Mocahete ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.mocahete.com, create an account, or purchase our handcrafted jewelry.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Information You Provide

Name
Email address
Billing and shipping addresses
Phone number (if provided)
Account login information
Order history
Messages you send through our contact forms or customer support

Payment Information

Payments are processed securely through PayPal and Stripe. We do not store your full credit or debit card information on our servers. Payment information is collected and processed directly by these payment providers according to their own privacy policies.

Automatically Collected Information

When you visit our website, we may automatically collect information such as:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referring website
General location based on IP address

We collect this information through cookies and similar technologies, including Google Analytics.

How We Use Your Information

We use your information to:

Process and fulfill orders
Create and manage customer accounts
Communicate about orders and customer service requests
Provide shipping updates
Improve our website and customer experience
Analyze website traffic using Google Analytics
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails if you have chosen to receive them (you may unsubscribe at any time)

Cookies and Analytics

Our website uses cookies to:

Keep you signed into your account
Remember your shopping cart and preferences
Measure website performance
Understand how visitors use our website through Google Analytics

You can control or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary to operate our business, including:

Stripe (payment processing)
PayPal (payment processing)
Shipping carriers
Website hosting providers
Google Analytics
Professional advisors or legal authorities when required by law

Each service provider processes information only as necessary to perform its services.

International Customers

Because we sell our products worldwide, your personal information may be transferred to and processed in countries other than your own. We take reasonable measures to protect your information during these transfers in accordance with applicable law.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Maintain customer accounts
Comply with tax and legal obligations
Resolve disputes
Enforce our agreements

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain processing
Request a copy of your information
Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Mocahete LLC

Website: https://www.mocahete.com

Email: mocahete@mocahete.com

Cookie Policy

Effective Date: August 4, 2026

What Are Cookies?

This Cookie Policy explains how Mocahete ("we," "our," or "us") uses cookies and similar technologies when you visit www.mocahete.com.

Cookies are small text files stored on your device that help websites function properly, remember your preferences, improve performance, and provide analytics.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They help with features such as:

Keeping items in your shopping cart
Logging into your customer account
Processing secure checkout
Protecting against fraudulent activity

These cookies cannot be disabled because they are required for the operation of the website.

Performance and Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. These cookies collect information such as:

Pages visited
Time spent on pages
Traffic sources
Device and browser information
General geographic location based on IP address

This information is aggregated and does not directly identify individual visitors.

Functional Cookies

These cookies remember your preferences, such as language settings or other website customizations, to improve your browsing experience.

Marketing Cookies

If we use advertising or social media tools in the future, those services may place cookies to measure advertising performance or personalize advertisements. We will update this policy as needed when additional services are implemented.

Managing Cookies

Most web browsers allow you to:

View stored cookies
Delete cookies
Block cookies
Set preferences for specific websites

Please note that disabling certain cookies may affect the functionality of our website, including shopping cart and account features.

Third-Party Cookies

Some cookies are placed by trusted third-party services that help us operate our website, including:

Google Analytics
PayPal
Stripe

These providers maintain their own privacy and cookie practices.

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business practices. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about our use of cookies, please contact us at:

Mocahete LLC

Website: www.mocahete.com

Email: mocahete@mocahete.com

Terms and Conditions

Effective Date: August 4, 2026

Welcome to Mocahete. By accessing or using www.mocahete.com, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.

1. About Us

Mocahete is an online retailer specializing in handcrafted jewelry and related accessories.

2. Eligibility

By using this website, you represent that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products

We strive to display our products, colors, descriptions, and pricing as accurately as possible. Because many of our products are handcrafted, slight variations in color, size, finish, and appearance are normal and should be expected.

We reserve the right to modify or discontinue products at any time without prior notice.

4. Pricing

All prices are listed in the currency displayed on the website.

Prices are subject to change without notice.

Applicable taxes, duties, customs fees, and shipping charges are calculated separately where appropriate.

5. Orders

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product availability
Pricing errors
Suspected fraud
Payment issues
Violation of these Terms

If payment has already been processed, any approved cancellation will be refunded using the original payment method.

6. Payments

Payments are securely processed by trusted third-party payment providers, including PayPal and Stripe.

We do not store your complete payment card information.

7. Shipping

Shipping times are estimates and are not guaranteed.

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Mocahete is not responsible for delays caused by customs, shipping carriers, weather, or events beyond our reasonable control.

8. Returns and Refunds

Please refer to our separate Return Policy for complete information regarding returns, exchanges, and refunds.

9. Intellectual Property

All content on this website—including photographs, product designs, logos, graphics, text, and other materials—is owned by or licensed to Mocahete and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

10. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security.
Upload malicious software.
Misrepresent your identity.
Violate the rights of others.

11. Disclaimer

Our website and products are provided "as is" and "as available" without warranties of any kind except where required by applicable law.

12. Limitation of Liability

To the fullest extent permitted by law, Mocahete shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the applicable order.

13. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the location where Mocahete is established, without regard to conflict of law principles.

15. Changes to These Terms

We may revise these Terms and Conditions at any time. Updated versions will be posted on this page with a revised effective date.

16. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Mocahete LLC

Website: www.mocahete.com

Email: mocahete@mocahete.com