Shop Policies

Welcome to Mocahete, we hope you enjoy your visit. If you can't find an answer to your question(s) below please feel free to contact us.



* We ship three times a week to domestic and international destinations. Made to order items ship within 7 - 10 business days from date of purchase unless the listing states a different processing time.


* If your item has already shipped we cannot accept cancellations. Please contact us for further help.

Returns and Refunds:

* Returns - If for some reason you are unhappy with your purchase after receipt we will refund the purchase price or issue a store credit - minus shipping fees. You must contact us within 7 days of receipt and item must be in original condition and returned before refund or issuance of a store credit. We require returns be shipped with delivery confirmation. Customers are responsible for return shipping costs.

* Returns on custom orders are decided on an individual basis as many are decidedly individual, require special attention and can be difficult to resell.

* Refunds - Earrings are subject to a 10% restock fee due to the necessary reconditioning/cleaning required for resale.

Georgia Sales Tax:

* Georgia buyers pay 8% sales tax.


Please contact us if you have other questions.